Design Highlights
- Flexcar has a BBB rating of B but averages one-star reviews due to billing errors and misrepresented terms.
- The cheapest subscription plan costs $804 per month with an 800-mile limit, plus extra charges for exceeding mileage.
- Customers report frustration with customer service, including unanswered calls and difficulties in securing refunds.
- The subscription allows for cancellation or vehicle swapping at any time with no down payment required.
- While some users enjoy quick car pickup, serious complaints often overshadow positive experiences, particularly for long-term customers.
Flexcar aims to shake up the car rental scene, but the reviews tell a different story. With a BBB rating of B, you might think they’re doing okay. Spoiler alert: they’re not. Customers are giving them a one-star average. Misrepresentation of terms? Check. Billing nightmares? Double check. Some users even reported charges for unused vehicles after they’d returned them. Yes, you read that right. Flexcar seems to have a knack for surprises, like an extra $782.91 for a non-possession period, topped off with a $265.16 membership fee. What a deal!
On the customer service front, things don’t look much better. Frustration reigns supreme, with countless complaints about unanswered calls and emails. Imagine needing help and getting crickets instead. Billing errors are the cherry on top: extra weeks charged, hidden fees lurking around every corner, and refunds? Good luck with that. Even with evidence in hand, getting a credit can feel like pulling teeth.
Frustration reigns as unanswered calls and billing errors leave customers feeling abandoned and exasperated. Good luck getting a refund!
Pro tip: document everything. Seriously, take photos of the car, the odometer, and every email you send.
Now, let’s pivot to the bright side. Some users have actually praised the quick and easy car pickup process. Yes, that’s right—there are moments of glory. There are even tales of outstanding service when it comes to deliveries. One user, William, was specifically noted for his professionalism. And for those who stick around for nearly two years? They report long-term satisfaction. Go figure.
But let’s talk dollars and cents. Monthly bills can hit $804 for the cheapest plan, complete with an 800-mile limit. Surprise! You’ll also get hit with weekly mileage charges. And if you have a vehicle incident? Say hello to a $500 deductible. Flexcar offers two mileage plans, so understanding your driving needs is essential to avoid unexpected costs.
Oh, and don’t expect any proration or refunds for early returns. Flexibility is touted as a feature, but canceling can be a Herculean task.
Yet, there’s a silver lining. A subscription allows for swapping or canceling at any time. No down payment and a month-to-month lease? Sounds nice, until you realize it might be cheaper than Enterprise for short-term rentals. Cars start at $199 per month, and you might save a bit on gas, too. Flexcar operates seven locations across the U.S. and offers services in both the United States and Canada. If you’re looking to cut costs further, bundling auto insurance with other policies could offset some of the subscription expenses.
But if you need a family car or higher mileage options, you might want to think twice.
In the end, Flexcar is a mixed bag. It might have some perks, but the complaints paint a picture that’s hard to ignore.
