Design Highlights
- TCS has expanded its partnership with Aviva UK to manage over 6.5 million life and pensions policies through Diligenta UK.
- The agreement includes the transfer of approximately 1.1 million additional policies, consolidating multiple policy blocks under one management roof.
- TCS provides end-to-end policy administration services, aiming to reduce Aviva’s in-house administration footprint and simplify policy servicing.
- The TCS BaNCS platform enhances digital capabilities, improving service quality and reducing reliance on legacy systems for Aviva.
- TCS commits to creating 5,000 new jobs in the UK over three years, strengthening the operational transition and partnership with Aviva.
TCS is really shaking things up with its latest move to supercharge its tie-up with Aviva UK. With this expansion, TCS will now manage over 6.5 million life and pensions policies through its FCA-regulated Diligenta UK subsidiary. That’s a massive portfolio.
And if you think that’s impressive, they’re also transferring approximately 1.1 million more policies into their management. Talk about consolidating power! This isn’t just any contract—it’s one of the larger outsourced life and pensions administration agreements in the UK based on policy count. They’re bringing multiple policy blocks under one roof. Smart move.
So what’s on the table? TCS is stepping in to provide *end-to-end policy administration*. This includes everything from onboarding new clients to handling claims and maintaining those policies.
It’s all about reducing Aviva’s in-house administration footprint. Why keep it complicated when you can simplify policy servicing across different platforms? Sounds like a no-brainer, right?
Now, let’s talk tech. The TCS BaNCS platform is at the heart of this operation. Diligenta’s processes are designed to enable digital policy servicing. They’re not just modernizing things for fun—this program aims to clean up Aviva’s tech mess. The platform’s advanced digital capabilities will enhance service quality and optimization for all stakeholders involved.
Platform consolidation? Yes, please! Fewer legacy systems mean less confusion. Expect digital capabilities like customer self-service, workflow automation, and service delivery centers that actually work. It’s about time.
Customer experience is another big deal here. TCS is putting a spotlight on a *customer-centric approach*, which aligns with the UK’s New Consumer Duty principles. The goal? Positive outcomes for policyholders. This new initiative also reflects TCS’s commitment to creating 5,000 new jobs in the UK over the next three years.
They’re promising improved self-service channels and faster customer interactions. Nobody has time to wait around, right? They want to standardize customer journeys. For policyholders filing claims, reporting incidents within 24 to 72 hours is critical to ensure smooth processing and avoid denials. Consistency is key.
On the operational side, TCS is all in. They’ve committed to creating 5,000 new UK jobs over three years. That’s a big promise.
They’ll use Diligenta’s existing UK delivery centers to handle the additional policies. The change won’t be a walk in the park, though. Data migration and change management will be essential to avoid chaos during the shift.
In the end, this deal strengthens TCS and Aviva’s long-standing partnership. It’s a bold move, and it looks like they’re ready to tackle the future together.
