Browsing Tag

customer experience

2 posts
permanent role in insurance

AI Isn’t a Fad: Altamont Partner Backs Permanent Role in Insurance Research and Beyond

AI is revolutionizing insurance, slashing costs and transforming customer experiences. Are you ready to embrace this game-changing technology? The future of insurance awaits.
digital only claims satisfaction revolution

J.D. Power: Why Digital‑Only Claims Now Beat Every Other Channel on Satisfaction

Is the insurance claims process failing customers? Explore why digital-only claims dominate satisfaction and what insurers must change to keep up.