Design Highlights
- Security Health Plan received multiple awards in 2025 from SQM Group for outstanding customer service.
- It has achieved World-Class First Call Resolution certification for ten consecutive years, demonstrating exceptional member support.
- The organization was honored with the Highest Customer Service Award in both the Health Care Industry and Non-Profit Sector.
- Its Medicare Advantage plans received high ratings, including a 5-star CMS rating for two consecutive years.
- Security Health Plan’s focus on first call resolution has significantly boosted member satisfaction and loyalty.
In 2025, Security Health Plan snagged a bunch of awards that really put them on the map, thanks to the SQM Group—a big deal in the world of customer service research. Talk about a spotlight! SQM isn’t just any firm; it’s a leading North American research company that benchmarks more than 500 contact centers. They survey over 1.5 million customers annually. So, when Security Health Plan landed multiple honors, it was clear they were doing something right—especially in customer experience and contact center performance.
One of the standout achievements was the World-Class First Call Resolution certification. Yep, they nailed it for ten consecutive years! That’s not just a random trophy; it’s a distinction that only a few contact centers across the nation can claim. To earn it, you need an impressive 89% or higher in first call resolution. And they didn’t just get lucky; they maintained that level for three months straight. It’s all about resolving member needs quickly and accurately, and they’ve clearly mastered that art.
World-Class First Call Resolution certification for ten years running? Security Health Plan is clearly a master at quick, accurate member support!
In 2025, Security Health Plan walked away with several prestigious accolades: the Call Center World-Class First Call Resolution Certification, the Highest Customer Service Award for both the Health Care Industry and the Non-Profit Sector, a World-Class Employee Experience Award, and even a finalist spot for Best Performing Small- to Mid-Sized Call Center. Not too shabby, right? These awards spotlight their commitment to strong member service and high-quality contact center operations.
Let’s be real; they’re not just patting themselves on the back; they’ve earned it.
But wait, there’s more! Security Health Plan has also been rated among the top health plans in Wisconsin by NCQA. Their Medicare Advantage HMO-POS plans boast a shiny 4.5 out of 5 stars. That’s not just good; it’s impressive. They’ve even received a 5-star CMS rating for their Advocare Medicare Advantage plans, making them one of only two plans in the nation to do so for two years in a row. Talk about a gold star! Furthermore, their focus on high-quality care has contributed to their outstanding ratings across various plans.
Their communication isn’t half bad either. Clear benefit statements, accurate service, and a solid wellness offerings package? Sounds like they’re not just selling health plans; they’re actually delivering value. Their focus on first call resolution is not only enhancing member satisfaction but also solidifying their reputation in the industry. Many of their members also carry employer group plans that bundle short-term and long-term disability coverage alongside their health benefits, creating a more comprehensive safety net.
The awards are everywhere, and they’re not shy about it. The messaging is consistent, and that’s what keeps members coming back. Security Health Plan isn’t just another name in the game; they’re setting the bar high.
